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Privacy Policy
Klivar (SIREN: 909 093 148) is responsible for processing personal data that may be collected during your use of our Website or Platform. Klivar undertakes to ensure that this collection and related processing complies with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés).
Type of data collected
Certain personal data is collected from you or when you use our services:
- Identification data (name, e-mail address, company, etc.) via the contact form on our website
- Technical data (IP address, browser type and version, operating system used)
- Platform subscription data (username, password, requests, comments, questions sent to Customer Service)
- Connection and usage data (functions used, visit timestamps, configurations selected, Beta product test data if you have agreed to use the platform as a Beta tester, etc.).
- Login and usage data (functions used, visit timestamps, configurations selected, Beta product test data if you have agreed to use the platform as a Beta tester, etc.).
The purposes and grounds for collecting your personal data
Platform management (contract execution)
To manage your access to and use of our platform. This includes processing your subscription request, accessing technical support and maintenance associated with the platform, sending you changes and updates to our site or platform and responding to your requests for information and/or comments.
Commercial prospecting (Consent)
To carry out commercial prospecting operations
Service improvement (Consent)
To improve functionality and navigation on our site and platform via tests, analyses and surveys. To evaluate service quality and improve customer relations.
Logging system (Legitimate interest)
In order to identify fraudulent access or misuse of personal data, or to determine the origin of an incident, we record certain actions carried out on IT systems. To this end, Klivar has a trace and incident management system. This records relevant events and ensures that these records cannot be altered.
Contact form (Consent)
To allow any user to contact Klivar regarding a particular issue that may be of interest to them.
Exercising rights (Legal obligation)
To respond to any data subject’s request concerning the availability of personal data and its processing in accordance with this policy.
Retention periods for your personal data
| Commercial prospecting | This data is kept for 3 years after the last contact, unless consent is withdrawn. |
|---|---|
|
Logging system |
This data is kept for 1 year. |
|
User account |
This data is kept for the duration of the contract. |
|
Customer file |
This data is kept for the duration of the contract + 5 years in the archives. |
|
Billing |
This data is kept for the duration of the contract + 10 years in the archives. |
|
Exercising rights |
Exercise of rights these data are kept for the calendar year of the request + 2 years in the archives |
Your rights regarding the data collected
In accordance with the regulations, you can, free of charge :
- Have access to your Personal Data
- Rectify inaccurate Personal Data concerning you
- Obtain the deletion of your Personal Data
- Restrict our processing of your Personal Data
- Withdraw your consent to the processing of your Personal Data
- Object to the processing of your Personal Data
- Obtain a copy of your Personal Data (right to data portability)
To exercise these rights, you can
- Contact us by e-mail : avotreecoute@klivar.com
- Or send a letter to:KLIVAR,1 center commercial la tour,93120 La courneuve
We may require proof of identity to protect your privacy and security.
In the event of non-compliance relating to the processing of your data, you have the right to lodge a complaint with the supervisory authority, the CNIL, 3, Place de Fontenoy TSA 80715 75334 PARIS Cedex 07.
Transfer of your personal data
Klivar mainly chooses service providers who host their data within the European Union. However, when necessary, we may transfer your Personal Data to service providers operating outside the European Union.
If these service providers operate in a country that is not considered to offer adequate protection by the European Commission, we implement the Standard Contractual Clauses approved by the aforementioned Commission, and we also include a Data Processing Agreement (“DPA”) as part of our contractual relations with these service providers.
Do you have a question or need more information?
If you have any questions about this Policy, you can contact us by sending an e-mail to the following address : avotreecoute@klivar.com